We have migrated to a new infrastructure. You have to open your switcher to update to the latest IP (see this video). You can find more in-depth instructions here. You can always reach out to us in our Discord server if you need further assistance.
I didn’t receive the verification email, I cannot verify my account!
There is no verification email. In order to activate the account, you simply have to log in through the game. You can read all the required steps on our connection guide.
My antivirus is blocking the switcher
That’s because our switcher edits the hosts file. Turn off your antivirus and run the switcher again.
I get “Connection failed” when I try to connect to Ripple
Click the “Inspect” button on the server switcher and make sure that all the labels are green (like this). If you still can’t solve this problem, come on our Discord and we’ll help you.
I get “Bancho authentication failed” (wrong password) when I try to log in, but my password is correct!
First, make sure you’re connected to Ripple (the server switcher should report “You’re playing on Ripple”) and that your password is corrected. If so, type your username and password, then press the login button with your mouse. I know, it’s weird but it often works. (make also sure that caps lock is disabled if your password is lowercase)
I can’t download maps from osu!direct.
Unranked beatmaps can’t be downloaded from our beatmap mirror due to technical reasons.
I can’t download maps when I’m in multiplayer, but I can download them from the main menu
Disable Automatically start osu!direct downloads from the options and try again. Alternatively, you can use the !b command in #multiplayer and #spectator to get a download link for the current beatmap.
How do I play on the normal osu! again?
Close osu!, run the switcher and click the Switch to osu! button
My switcher is off but when I open osu.ppy.sh in my browser I get an error or I get redirected to ripple’s website!
Make sure the switcher is off, then empty your browser cache and restart your browser. Google it if you don’t know how to do it.
I get strange errors on osu!’s website after playing on ripple (beatmaps not found etc)
Delete s and t cookies relative to osu.ppy.sh using a cookie editor. If you don’t know how to remove specific cookies, just delete all cookies from your browser settings.
Can I keep playing while the server is restarting because it’s updating?
Yes, your scores will be sent as soon as the server gets back online (usually less than a minute). Just make sure to not close the client.
Is there a patcher for ripple?
No, you can change server by editing the hosts file with our switcher. Instructions here.
Can I have ripple’s source code?
Ripple is mostly open source, you can see it here.
Why are osu!direct and other in-game supporter perks free?
We think that osu! direct is very cool and it’s a shame people have to pay to have it, that’s why we’re offering it for free on Ripple. If you like what we do, please consider a donation
My problem is not listed here
Join our discord and ask your question in the #help channel of the server.